Refund policy

Ricky Lee Miller Enterprises
Return & Refund Policy
Effective September 1, 2026

Email: support@rickyleemillerenterprises.co
Contact page: https://rickyleemillerenterprises.co/pages/contact

Thank you for shopping with Ricky Lee Miller Enterprises. This policy explains our procedures for returns, exchanges, damaged items, cancellations, and refunds.

Physical Product Returns

Eligible physical products may be returned within 30 days after confirmed delivery.

To qualify for a return, the product must be:

  • Unused, unworn, and in substantially the same condition in which it was received

  • Returned with its original packaging, tags, accessories, and components, when applicable

  • Accompanied by an order number or other proof of purchase

To begin a return, contact Ricky Lee Miller Enterprises through the Contact page on our online store. Please include your name, order number, the product involved, and the reason for the return.

Do not send a product back before receiving return authorization and return instructions. The correct return address will be provided after the return request is approved. Unauthorized returns may not be accepted.

Non-Returnable Products

The following products are generally not eligible for return or refund unless they arrive damaged, defective, incorrect, or materially different from the product ordered:

  • Digital downloads, e-books, printables, templates, planners, journals, and worksheets after delivery or access

  • Personalized, customized, or made-to-order products

  • Gift cards

  • Products identified as final sale or non-returnable

  • Personal-care products that have been opened or used

  • Products that have been used, altered, damaged after delivery, or returned incomplete

Digital Products

Because digital products are delivered electronically and cannot ordinarily be physically returned, digital purchases are generally non-refundable after the files have been delivered, accessed, or downloaded.

If a digital file is corrupted, unusable, incomplete, or different from the product ordered, contact us through the store’s Contact page. We will make reasonable efforts to provide a corrected or replacement file.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible through the store’s Contact page. Include your order number, a description of the problem, and photographs of the product and packaging when applicable.

After reviewing the claim, we may provide a replacement, exchange, store credit, or refund, as appropriate.

Return Shipping

When a return results from our error or from a damaged, defective, or incorrect product, Ricky Lee Miller Enterprises will provide appropriate return instructions and determine whether return-shipping costs will be covered.

For other approved returns, the customer is generally responsible for return-shipping costs. Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.

We recommend using a trackable shipping service. Ricky Lee Miller Enterprises is not responsible for an authorized return package that is lost before it reaches the designated return location.

Exchanges

Eligible physical products may be exchanged when replacement inventory is available.

The fastest option may be to return the original eligible product and place a separate order for the replacement. Digital, personalized, customized, final-sale, and other non-returnable products are not normally eligible for exchange.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, Shopify Payments provider, or other payment processor may require additional time to post the refund to your account.

Contact us through the store’s Contact page if more than 15 business days have passed since your refund was approved.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order. We will make reasonable efforts to cancel an order before processing or shipment, but cancellation cannot be guaranteed.

Orders that have already shipped must follow the applicable return procedures. Digital products that have already been delivered or accessed may not qualify for cancellation or refund. Personalized or made-to-order products may not be cancellable after production begins.

Refused or Undeliverable Packages

Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided, delivery was refused, the carrier could not complete delivery, or the package was not collected.

Any approved refund for a refused or undeliverable package may exclude shipping costs and other non-refundable charges where permitted.

Contact Us

For return, exchange, refund, cancellation, damaged-product, or order-related questions, contact Ricky Lee Miller Enterprises through the Contact page on our online store. Please include your order number whenever possible.

This policy does not limit any consumer rights that cannot legally be excluded.